Administrator Main Menu Frequently Asked Questions

How do I order more evaluations?

Click the . Enter the number of evaluations you want to purchase. NOTE: do not enter the dollar amount you are spending, that will be calculated for you. You will then need to enter your credit card or purchase order information. This information is not stored so must be entered each time you make a purchase. 3M accepts credit cards (Mastercard, Visa and American Express) and purchase orders. Purchase orders may be used on orders for 50 or more evaluations ($1450). Orders for less than that amount must use a credit card, effective August 1, 2018.

I accidentally set up more than one account with your service, can these accounts be combined?

Usually multiple accounts can be combined. There are some circumstances where they cannot be. Please contact customer service at 1-800-383-3393.

Can my account have more than one administrator?

Yes. To enter additional administrators by click the then click the . Once the administrator is entered, they will receive an email to set up their password and security question. Additional administrators may be given permission to perform all of the functions of the main administrator except to add additional administrators.

I am the main administrator and am leaving my position. How do I enter somebody else as the main administrator to take over?

If you are the current main administrator, you may replace yourself with another main administrator. Click then . Update the Contact information including email address and click Save. You may also email support@respexam.com from your email address associated with your account and request that the main administrator be changed. Note: Additional Administrators do not have access to and will not be able to edit Main Administrator information.

Where do I find my employees' login codes?

Click the . The employee login code is under the employee’s name. The Login Code will be blank until an employee’s first and last names are entered AND he/she is attached to a profile to test against. For more information click the green Help button on the page.

My employee tested against the wrong profile(s), can I change it?

You can update the profile however this will not retro-actively change it for those employees who have already tested. For further information, please call 1-800-383-3393.

I received an email to recertify an employee that no longer works here, what do I do?

Click the . Click the box to the left of the employee’s name. Click the ‘Archive’ button at the bottom of the employee grid.

My employees name or ID number has changed, how do I make the change?

Email support@respexam.com to request a name or ID number change. List the current Last Name, First Name, and ID number and the new Last Name, First Name, and ID number.

How often is the medical evaluation required?

29CFR1910.134 requires medical evaluations for each employee before he/she wears a respirator, when the respirator type changes, when the work conditions under which the respirator is worn change, or when the health of an employee changes. When you enter your respirator profile(s), you will select a recertification period. Our doctors recommend you select the ANSI standard. Click the green Help button on the Respirator Profiles page and view the Instructions.

Will this service send me a reminder when my employees are due to recertifiy?

Yes, you will be notified by email when an employee is due to recertify unless you opt out of email notifications.

My employee was referred to see a PLHCP and received a letter stating he/she is safe to wear a respirator. How do I update his/her status in the online system?

The referral packet the employee receives provides instructions to the healthcare provider (PLHCP) the employee sees and the employee on how to get the follow up information to us to update the employees’ status. If the employee voluntarily gives the account administrator the follow up information, the account administrator should use the page to get the information to us so we can update the status of the employee. The document from the PLHCP must include the date the employee was seen, the employee's name, a statement regarding the employee’s ability to wear a respirator, the PLHCP’s signature, and the PLHCP’s printed name. Follow up documents may also be faxed to 612-436-3423.

Will this service send me a reminder when my employees need another fit test?

No. This system was designed as a medical evaluation tool. However, you can track when your fit tests are due by entering fit test due dates in the 'Enter Fit Test' screen, and running a report from the Reports page. You can also upload your employees fit test documentation on that screen for safe storage.